Stories

On January 30, 2002, The United States Government Accounting Office (GAO) released a report entitled NASA: Better Mechanisms for Sharing Lessons Learned. Motivated by the costly...

A toothpaste factory had a problem: Due to the way the production line was set up, sometimes empty boxes were shipped without the tube inside. People...

Dell discovered that it could lower the cost of production by asking ASUSTek to make simple circuit boards inside a Dell computer. As a public corporation,...

Anita Roddick, founder of The Body Shop was born in 1942 and raised in he southeast of England, near Brighton. Her Italian immigrant mother and American...

In The Heart of Change, John P. Kotter and Dan S. Cohen reproduce a story (‘Gloves on the Boardroom Table’) told by Jon Stegner, most probably the CEO...

When Nooyi first became CEO of the now $150 billion company back in 2006, she visited India, where she had grown up, to see her mother. “When I got...

On the night of January 27, the Chicago forecast called for subzero temperatures the next day, with such high winds that it could feel like 30...

61-year-old Cliff Young showed up to the 1983 Westfield Sydney to Melbourne Ultra Marathon in his first-ever pair of running shoes and windbreaker pants with hand-cut holes for...

In 2011, Scott Guthrie was tasked with leading Microsoft’s fast-growing cloud computing service, called Azure. He went out into the field to get customer’s feedback, and one thing...

In 1991, a first-year PhD student named Amy Edmondson began visiting hospital wards, intending to show that good teamwork and good medicine went hand in hand....