Customer Service Stories

Ritz Carlton Bali

A family that was staying in Ritz-Carlton, Bali, was carrying specialised eggs and milk for their son who suffered from food allergy. Unfortunately, upon reaching the...
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Jenni Olivero, Chelsea Moore and Sabena Suri

BoxFox Cofounders Jenni Olivero, Chelsea Moore and Sabena Suri got the idea for their Los Angeles company, which crafts and ships personalized gift boxes, after struggling...
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Ritz Carlton Hotel Staff

Storytelling is an important part of The Ritz-Carlton culture. The employees of The Ritz-Carlton—known as The Ladies and Gentlemen—write up special moments and share them with...
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United Airlines

When Kerry Drake got on his United Airline flight, the mother he was en route to see was facing her final hours. Drake knew that if...
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Toothpaste Factory

A toothpaste factory had a problem. Sometimes empty boxes were shipped without the tube inside. Understanding how important it was to solve this problem, the CEO of...
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Bungie Studios

Bungie Studios, one of the most beloved game developers in the industry, raised the bar for their willingness to take care of their fans. The story begins...
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