This lodging should be called Scare-bnb.
Airbnb CEO Brian Chesky has opened up about the weirdest complaint a user has ever made, and it involves a debatably friendly ghost named Stanley.
“One day a customer calls us and says they want a full refund,” Chesky said at New York Times DealBook conference. “We say, ‘Why do you want a full refund?’ They said, ‘Because the house is haunted and there’s a ghost in the house.’”
Chesky’s team needed to verify the claim and rang the host, assuming they would deny that their property was haunted and, lacking any supernatural photographic evidence, it would be case-closed.
“Well, unfortunately, the host confirms the ghost, says that it’s a friendly ghost named Stanley, and that the ghost Stanley is in the listing description,” Chesky says. “We read the listing — Stanley is mentioned.”
When Airbnb pointed this out to the spooked guest, they clarified that their issue was not with Stanley’s presence, but that he was not friendly.
“‘Yes, we knew about Stanley, that’s why we booked it,’” Chesky says the guest retorted. “‘But Stanley has been harassing us all night.’”
Chesky was at a loss.
“How do you adjudicate that?” he asked. “There is no playbook for this stuff.”
Stanley, the ghost of questionable amicability, tops Chesky’s list of strange Air-boo-nb issues, but he says the company gets millions of customer calls daily, and many are bizarre.
Source: https://www.foxnews.com/travel/airbnb-ceo-guests-complained-haunted-listing
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