Satya Nadella

Nadella tells the story about his first round of interviews at Microsoft about 25 years ago. An up-and-coming Microsoft manager named Richard Tait asked Nadella a question. The question had nothing to do with coding or solving an engineering problem. Instead, Tait asked: “Imagine you see a baby laying the street, and the baby is crying. What do you do?”
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Nadella quickly replied, “You call 911.”
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As Tait walked Nadella out of his office, he put his arm around Nadella and said, “You need some empathy. If a baby is laying on the street crying, you pick up the baby.”
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Nadella still got the job and learned a valuable lesson which he would take with him throughout his career at Microsoft. –
Tait eventually left Microsoft to start his own company–Cranium.

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Tait taught me that having empathy for your customer and passion for your product is the key to effective communication. Entrepreneurs cannot inspire others unless they are inspired themselves. It’s critical to dig deep, identify your unique emotional connection to the product or service, and share your passion with others.
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In his book, Nadella writes that “Microsoft has always been at its best when it connects personal passion to a broader purpose.” After meeting Richard Tait and working directly with some of the world’s most admired entrepreneurs, I can confidently say that Nadella’s statement doesn’t just apply to Microsoft. A company that combines passion and purpose stands out and gets noticed. It attracts like-minded people who see the company as a platform for helping customers achieve their dreams.

Source: CARMINE GALLO | http://inc-asean.com/grow/microsoft-ceo-satya-nadella-reveals-1-question-taught-empathy-made-better-leader/

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