This blog focuses on the key reason why most productivity tools never make organisations as productive as they should.
I have a vivid memory of being in the middle of a busy working day and an Outlook invite landed in my inbox with a Subject line : Salesforce Training.
I opened the invite. There was long paragraph in the notes that seemed like a cut and paste from somewhere. I was super busy. So, I ignored it and thought, ” I will look at it later” .
Well, a week later, I had the office administrator come up to me and ask me, ” Are you coming for the training? ” I looked at her and asked , ” What training ?” She gave me a frustrated look and said, ” Why are you all so hard ?” I figured I had done something wrong and it had something to do with the invite that I had ignored.
So, feeling guilty, I sheepishly walked in to the training room and realised that the majority of my colleagues had not accepted the invite and now we had to quietly sit and attend training on something called “Salesforce”. So, without any clue on what we were there to get trained on, we sat there on our smart phones pretending to listen.
What were we doing on smart phones ?
Trying to either inform people that we were going to be late in sending things that had deadlines or rescheduling appointments that we were going to now miss. We couldn’t wait for this training to finish and when it finished, we dashed out of the room like bees from a bottle…
A week later, we were told ( via email ) to input information like client details, all project details and all email correspondences into Salesforce…Of course, none of us did it.
I was very frustrated with being questioned in every sales meeting “Where is the information in Salesforce?” I finally gathered the courage to ask my boss, ” Why do we need Salesforce ?” It doubles my work. I send an email from outlook and then I have to copy paste it in Salesforce.( nobody had taught us that we could integrate Outlook to Salesforce )
My boss turned around and in room full of people said, ” I know its a moot ” (having little or no practical relevance). Honestly, I did not really understand what she meant by moot at that time so I did not question back but my colleagues and I continued to not use it because we saw no relevance in it.
Salesforce never brought in the productivity it was meant to but it was not Salesforce’s fault. The problem lay in its introduction.
How you introduce change in the organisation plays a big role in how motivated the employees feel about the change. Here is an example of someone who had a simple yet very effective way of introducing change.
I had a boss who had a brilliant way of introducing new initiatives. He used to find a time when most us were in the office and walk around with a loud hailer and say I have exciting news to share… come to pantry, not boardroom in 5 mins. We would gather and there would be music and something nice to eat. He would talk about a moment when he struggled with productivity, which made him think about getting a new tool that could help him. He shared personal stories of frustration and they resonated with us.
He would mentioned how he was going to make an effort for each one us to be taught how to do things faster and easier. We all agreed and couldn’t wait to get trained. We achieved the desired outcome every time under his leadership. Of course, I only now realise that he had a well thought out, planned way to introduce change.
The problem is that when we think of productivity we think only of the tangible productivity tools we are given, but we forget to think about the things that motivate and inspire us to use these tools. They are the ’mental’ productivity tools inspired by Productivity Storytelling.Productivity is a state of mind first and about tools later.
This blog is a part of our blog series Storytelling Passes the Productivity Test
"I attended your story telling course some time back. And I've enjoyed keeping up my knowledge with your blog. You may not have realised however, that the Whole of Government is implementing Internet Seperation. Hence I'm not able to access the links to read your articles. Could I suggest including a QR code in your emails so that I can use my mobile to scan it and gain immediate access to the article? It would be most helpful"