March 25, “May I have a minute?” asked Singapore’s National Development Minister Lawrence Wong in the parliament as he choked and teared up while acknowledging and thanking the healthcare workers and the unsung heroes all over the Island for all that they were doing to wage the war against COVID-19. It was equally uplifting to see MPs in the House thump their …
There are rare businesses that benefit from global pandemics like Amazon delivery, Zoom video communications, hand sanitiser manufacturers, food deliveries and face mask manufacturers.
And during the pandemic mini situations like the government announcing the closure of all public areas for a certain period of time makes queues outside of Decathlon and Ikea long because people are preparing for their new normal,…
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Marriott International President and CEO, Arne Sorenson has unintentionally given every leader who is having to lead in uncertain times a code to communicate in a crisis.
A communication insight I have developed for these troubled times is that not saying anything, is saying everything about your leadership.…
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