Sam and his team, having worked hard to find an insight from data that they have received from their ecommerce team, finally find a meaningful insight after weeks of slicing and dicing the data.
Excited, they walk in to a presentation to share the insight.
Their presentation is structured like this:
– We are here to make the following suggestions for an ecommerce strategy
– The reasons we are making these suggestions are…
– And here is the insight from data that proves why we are making these suggestions
Sadly, Sam and his team do not get the reaction that they were expecting from their audience. What they thought was a brilliant presentation left the audience expressionless.
Because Sam and his team are forgetting that they have experienced the process of arriving to an insight, it speaks to them, it’s their hard work, it’s their slicing and dicing the audience.
The suggestions originated from the reasons. The reasons originated from the insights. The insights originated from the hard work of slicing and dicing the data.
It’s almost like telling someone who has not run a marathon to appreciate the finisher tee that you are wearing after running a marathon.
So, what can one do in such a situation?
To have your audience appreciate what you can see is to take them through your process. Do not share suggestions but share how you arrived at those suggestions. If you can’t make them go through the process with you, you can surely make them experience it by Data Storytelling.
Here are the steps you can follow:
Avoid the urge to suggest and share a story for desired outcomes.
"I attended your story telling course some time back. And I've enjoyed keeping up my knowledge with your blog. You may not have realised however, that the Whole of Government is implementing Internet Seperation. Hence I'm not able to access the links to read your articles. Could I suggest including a QR code in your emails so that I can use my mobile to scan it and gain immediate access to the article? It would be most helpful"