The Frequency & Consistency Story
You subscribe to an online course, it exceeds your expectation. Chances are you will look for more courses from the same provider. And for as long as the provider continues to delight you, you will engage with the provider. The provider has built a frequency and consistency. She shows up frequently, in a way you trust her and she delights you.This very…

Photos You are Failing Me
I wake up every morning to a very colourful tapestry of photos on social media. It includes photos of food people ate,  to friends they met, to workshops they ran, to speech they gave, to people they coached, to awards they won and many posts start with it is my privilege it is my honour I am delighted to which are all…

Storytelling: Woop Woop, C- Level and Yoghurt Story
Ever been in a situation when you are in a meeting and someone says something you don’t understand? Most likely, you didn’t ask because you were ashamed of how ill informed you were. Well, contrary to your belief, you are not ill informed but there is just something new for you to learn. Here are 3 stories of similar situations, one of…

How Singapore Airlines sparked a desire to change in me?
February 2001, I am sitting in an amphitheatre along with 10 other girls who are all going to become Singapore Airlines flight attendants post a 3 month training program.  Its our day 1 in the Singapore Airlines Training Centre and we are just about to start our orientation. I am expecting for someone to come on the stage and start a powerpoint…

H’Hen Nie (Ms. Vietnam)
The first and only Miss Vietnam who hails from an ethnic minority, the 26-year-old Finance major came from the Rade tribe whose customs include young women marrying young and starting a family early. – But H’Hen Nie did not want to limit herself to the tribe’s customs, choosing instead to go against tradition and insisting that her parents allow her to go…

Stories Behind Comments, Feedback, Evaluations
America’s Got Talent is a perfect platform to witness the process of evaluating, commenting and giving feedback. Here is a story of Luke and his experience at America’s Got Talent that teaches us something about being able to identify what stories are hidden behind the evaluations, feedback and comments we receive. Seventeen year old Luke has earned himself a name locally as…