You have received survey results which reveal that people are not very happy in your team. You are frustrated because as a leader it is important to you and you have been doing plenty to make sure people are happy. You have now have a number that gives you information on levels of happiness in the team but measuring it doesn’t mean you can control it. Just like a thermometer can measure your temperature but can’t control it.
You have decided to ask story eliciting questions which give you insight in to what makes people happy?
You ask a question, when was the last time you felt happy at work? You get no response.
You ask again but this time by building an image ,was a there a moment that you can remember when you finished work, walked out of the office and felt like it was such a great day? Most likely, you will get a response in a form a of storytelling.
Stories are about places and the moment, through your question you take a person in to that place, the story triggers
And through the collection of these stories you will arrive at the bright spot of happiness, what exactly makes people happy at work.
"I attended your story telling course some time back. And I've enjoyed keeping up my knowledge with your blog. You may not have realised however, that the Whole of Government is implementing Internet Seperation. Hence I'm not able to access the links to read your articles. Could I suggest including a QR code in your emails so that I can use my mobile to scan it and gain immediate access to the article? It would be most helpful"