I am working with fairly senior people of organisations and we are writing a change story.
Some questions I ask and the responses I get are given below
Why are you adopting automation?
We have a lot more work and it is not possible to do it manually.
Why are you making your factory smart?
That is the only way to sustain our presence.
Why are you hot desking?
The management made the policy to save space.
Why are you introducing a new process?
The old process was redundant.
Now, none of these responses have the story angle that we need to build a compelling narrative. Almost always, I see organisations ridicule the old way of doing things. My response to such responses is always this, “I am certain that management teams before you were not incompetent.”
My suggestion then is to look further, look broader, what changed in your world and here are some of the questions I ask that leads to better response
Were there any Macroeconomic shifts like, interest rates, inflation ?
Was there a change in competitive dynamics , as new competitor came in, old competitor modified their strategies
Was there a management change in terms of personnel or tactics
How did digital impact this change?
I feel its hubris in storytelling to assume that story you tell will remain immune from real world.
"I attended your story telling course some time back. And I've enjoyed keeping up my knowledge with your blog. You may not have realised however, that the Whole of Government is implementing Internet Seperation. Hence I'm not able to access the links to read your articles. Could I suggest including a QR code in your emails so that I can use my mobile to scan it and gain immediate access to the article? It would be most helpful"