You want to make a change happen. You tell a story of why the change is required to your boss.
Your boss listens to you and says,“why did we not make this change happen 3 years ago?”
You feel your communication has failed.
However, you only feel that way when you are communicating for acknowledgement and not for making the change happen.
You are successful, in-fact very successful in communicating this time because your boss now feels the urgency to make the change happen and is only wishing it was done before.
And what about his question on not making the change happen 3 years ago?
Was it because, it has taken 3 years to collect enough data and stories to prove that the current system is broken. That is a possibility.
We tell ourselves a story, a story of not being successful with our communication because we look for acknowledgement and not for making the change happen.
The conundrum of communication disappears when you ask your self a simple question: Communicate to make the change happen or acknowledgement?
"I attended your story telling course some time back. And I've enjoyed keeping up my knowledge with your blog. You may not have realised however, that the Whole of Government is implementing Internet Seperation. Hence I'm not able to access the links to read your articles. Could I suggest including a QR code in your emails so that I can use my mobile to scan it and gain immediate access to the article? It would be most helpful"